Sales Department “How To Tech” Training

How2Wrench.com will train your sales, parts, and owners on the critical need to know list below. Your customers are sharper than you know at times with all the information available at a moments notice. We can’t dispute (and neither does the customer as they want to hire your service dept) that the mechanic is the one to get the job done. We can identify is the well-known customer complaint of “they sound like one of those parts store chain employees that want my engine size for wiper blades”. With some training, How2Wrench can teach your staff what questions to ask, what not to answer and most importantly, to listen to the customer.

  • Correct use of mechanics terminology
  • Service department relationship, teamwork, and integration systems
  • Safety, OSHA and Hazmat compliance
  • Common services requests theory and application
  • Know when to say “let me get the expert”
  • Data collection from the customer and what to do with it
  • “Service Writer Checklist-for when your not a mechanic”
  • How not to lose the service customer’s trust
  • How not to lose the sales customer’s future trust
  • How not to sound like a “parts store chain employee”

Contact us here for more info

Description

Sales Department “How To Tech” Training:

  • Correct use of mechanics terminology
  • Service department relationship, teamwork, and integration systems
  • Safety, OSHA and Hazmat compliance
  • Common services requests theory and application
  • Know when to say “let me get the expert”
  • Data collection from the customer and what to do with it
  • “Service Writer Checklist-for when your not a mechanic”
  • How not to lose the service customer’s trust
  • How not to lose the sales customer’s future trust
  • How not to sound like a “parts store chain employee”

Contact us here for more info

 

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